Frequently Asked Questions
Everything you need to know about building a better home.
What is the standard shipping time for furniture orders?
Most in-stock furniture items are processed within 2-3 business days. Depending on your location, delivery typically takes between 7 to 14 business days via our specialized white-glove furniture carriers.
Do you offer international shipping?
Currently, Hammersmith ships exclusively within the continental United States and Canada to ensure the safety and integrity of our larger home goods during transit.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items. Products must be in their original packaging and unused condition. Please note that custom-made or bespoke furniture pieces are final sale.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. For large freight items, the carrier will contact you directly to schedule a delivery window.
Are your wood products sustainably sourced?
Yes, at Hammersmith we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.